Frequently Asked Questions
Q How are the items made?
A: All of the artwork and design is my own original work. After I create a collection of designs, I work with other companies who are able to print my work on an incredible variety of products! Items are made one at a time and this significantly reduces production waste. I am so excited to be able to bring my work to you in this manner. I also very carefully choose companies who produce my work in the US and Canada. Different companies excel at producing different items and this is the reason that, for example, your mug and your art print will come in two different packages.
Q: How long will my order take to arrive?
A: Items are made one at a time, and it generally takes 10-21 days for the product to arrive . Sometimes it is faster than that! Please ensure a correct and accurate shipping address is entered at checkout. We do appreciate it!
Q: How can I track my package?
A: You will be emailed tracking info as soon as your item is ready and sent for shipping.
Q: Will all my products arrive in the same box?
A: Your items may arrive separately, but generally they will be within 1-2 days of each other.
Q: Do you accept returns?
A: You satisfaction is very important to me. I want you to be happy with your purchase experience. In the very rare event that an item arrives damaged, please reach out to me at Nancylee@RemiLee.com, as soon as possible so that we may remedy the situation. In general, returns will be accepted as long as the item is in the same new, unused condition. Buyer will pay return postage.
Q: Do you ship outside the US?
A: Currently check out is formatted to accept US addresses. However! If you are outside of the US, please send me a message and I will be happy to work up a shipping estimate for you! Nancylee@RemiLee.com